Privacy Policy

At Razah Auto Parts, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

1. Information We Collect

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your account and orders
• Send SMS notifications for OTP verification and order updates
• Provide customer support
• Improve our products and services
• Send promotional offers (with your consent)
• Detect and prevent fraud
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, SMS providers)
• Sales Representatives: Your assigned sales representative to manage your account
• Legal Authorities: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Secure password hashing (bcrypt)
• SSL/TLS for secure connections
• Regular security audits
• Access controls and authentication

5. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze website usage and performance
• Personalize your experience
• Enable certain website features

You can control cookies through your browser settings, but disabling them may affect website functionality.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Export your data
• Withdraw consent at any time

To exercise these rights, contact us at info@razah.lk

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your data within 30 days, except where we are required to retain it for legal or business purposes.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.